FAQ

Videos and subscriptions

How to purchase a subscription

We have made it streamlined to purchase a subscription from Onmitsu Kage –

Click on the Subscribe link on the top right side. The subscribe page will display the subscriptions we offer.
Select the subscription you wish to purchase by clicking on the subscribe link within that subscription.
If you are new to the website and do not have a log in yet, fill up the required fields (Full Name, Email, and Password).
Then select the subscription level; if you have a coupon, enter it in the coupon field.
Then click on Continue.
You can then enter your credit Card Number and Expiration date. You can also choose to pay with Paypal.
If you have already created an account but not yet purchased a subscription, you can click on: Already have an account and this will take you to the sign in page.

How to purchase individual videos (a la carte)

We also offer individual video rentals in addition to our subscriptions. You can sign in and purchase individual videos, regardless of whether you have a subscription or not.

To purchase a la carte, click on the sign in link on the top navigation – next to the Subscription link. This will take you to your login page, where you login OR you can sign up if you do not have an account yet.

Once you are logged in, navigate to Catalog. From here you can browse all the videos we offer.
If you find a video you would like to purchase, click on it, on its page you will see a payment button.
Click on the payment button, and make sure the listed information is correct. Then click Continue.
You will then be prompted to input your Credit Card information and check out.
You will then have access to the given video on your account!

What are the various level of subscription payments

Onmitsu Kage offers various levels of subscription payments to suit your needs. Please check our Payment Plans/Pricing page for exact details.

What are Categories

Onmitsu Kage videos are broken into categories. Categories are a group of related videos centered around a common theme or topic such as a specific Ryu or a specific location. Each category contains multiple programs, which contain multiple videos. So when you purchase a category you will have access to different programs and within, multiple videos.

Do you offer a free trial

We do offer a one week free trial. Your Onmitsu Kage subscription, including a one week free trial offer, will begin during the subscription/registration process. We will give you an extra free week on your first month before being re-billed. To cancel, click on “payments” on your account page and click “cancel” under active subscription. We do not offer refunds or credits for partial week/months. If you are enjoying Onmitsu Kage, do nothing and your subscription will automatically continue at the monthly subscription rate. This one week free trial offer is available to new and certain former members of the Onmitsu Kage service and cannot be combined with any other offer.

We also offer a general access section that contains limited free programs. You do not need an account to stream the videos in the general access section.

Where do I find my purchased videos

For your convenience, you can find all of your purchases videos under the My Videos link, on the top navigation menu.

Why do I have to sign in to view the videos

Although we offer a general access section on our website where you can view limited videos for free, you need to have an account if you want to view our paid content.

I forgot my password

If you have forgotten your password, in the sign in page, click on the Forgot Password? and you will get an email to reset your password within a few minutes. If you do not get an email, check your spam folder and make sure you add us to your address book so our emails do not go to your spam folder.

What devices can I use to stream Onmitsu Kage

You can use any device that is connected to the Internet to stream our videos. Desktops, laptops, netbooks. tablets, smart phones, smart TVs, game consoles, anything with an Internet connection and access to a web browser or one of our apps.

Payment and billing

Under the Payment link, you can find a list of all of your payments and active subscriptions. This is a way to track all of your payment history and all of you subscriptions.

What type of payments are acceptable

We accept all major Credit Cards - Visa, MasterCard, American Express, JCB, Discover, and Diners Club. We also accept gift cards and pre-paid cards from the above types. In addition, we also accept Paypal.

Can I make purchases if I don't live in the US

Yes! International customers can purchase from us using the above credit cards or Paypal.

Can I pay with cash?

We do not offer cash options.

Can I cancel my Subscription?

You may cancel your Onmitsu Kage Streaming membership at any time.

WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MEMBERSHIP PERIODS.

To cancel, go to the "Payment" page on our website and click on cancel. If you cancel your membership, your account will automatically close immediately. If you signed up for Onmitsu Kage Streaming using your account with a third party as a Payment Method, and wish to cancel your Onmitsu Kage Streaming membership at any time you may need to do so through such third party, including by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from, the Onmitsu Kage Streaming service through that third party. You may also find billing information about your Onmitsu Kage Streaming membership by visiting your account with the applicable third party.

Privacy

We use Braintree and Paypal for our billing methods, which means we do not keep any of the billing information, including credit card numbers.

Why was my credit card declined?

To protect our customers, when making a purchase with your credit card, we require that the name on the account matches the credit card number and CVV/CVC, if these do not match, your credit card will be declined. This not only protects us, it also protects our customers from fraudulence charges.

Is your site secured?

Your transactions will be SSL/HTTPS secured. We use third party billing companies for our billing, so we do not keep any of the billing information, including credit card numbers, in the website servers. All credit card information is also encrypted.

Do I need to enter my credit card information every time I make a purchase?

When you login to make a purchase, your information will be saved (not in our servers) so that for your convenience, you do not need to enter your payment information each time your purchase a video. For subscriptions, your credit card on file will be charged at the determined rate, whether monthly or annually.

Technical Issues

Most content on Onmitsu Kage plays automatically. You should be able to stream our videos without the need to install any additional software or change any of your device settings. Here are some of the most common issues and solutions.

Re-Buffering and loading issues

One of the most common issues found with streaming video is internet connectivity. Frequent re-buffering or loading, error messages such as "Cannot Connect to the Internet”, usually means a slow or interrupted Internet connection. Shared wifi connections, such as the ones found in local spots (bookstore, airports) are often unreliable to view streaming videos. They are also not secured.

If you are having issues streaming videos using your home network, try these simple steps:

Restart your home network
Connect your computer directly to your modem
Reset your Router
Contact your network provider

I get an error loading player: No playable sources found

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